Frequently Asked Question

Tohfabd Gift Delivery Service Explained

How does our doorstep gift delivery service work?

There is a huge selection of gift items available on our website from many different well-known brands in Bangladesh. After you place the order, we collect the items from respective brands, bring them back to our hub, and securely package the gifts before delivering them to your loved ones' doorsteps.

Note: Our gift delivery service is free of charge. OR We do not charge extra delivery fees for our service. 


Which locations do we cover for gift delivery service? 

We deliver gifts to all districts in Bangladesh. We have certain conditions on the timeline in order to maintain on-time delivery. Orders must be placed 24 hours prior to the delivery time for Dhaka, Chittagong, and Sylhet deliveries. Orders for other cities must be placed 2 to 3 days before the delivery time. For special, custom orders, we need 3 business days to set everything up.


What payment method options do we offer? 

We've set up our payment options so that our clients can safely pay for their gifts in Bangladesh, regardless of their currency, location, or whether a payment facility is available or not.

During the checkout process, you need to choose a payment method from the following list of options –

1.    PayPal
2.    Visa
3.    Master Card

Also, note that you will be directed to PayPal to complete your payment. But you can also pay with any DEBIT OR CREDIT CARD even if you don't have/want to use a PayPal account/card. All Visa, Master Card, Diners Club, and AMEX payments are processed via the PayPal gateway. You can use a PayPal account or check out as a guest by selecting the "Pay with Debit or Credit Card" option. 


How can you contact us?

You can contact us directly at 630-296-9847 or send messages on Facebook Messenger at any time if you have any questions. 


What if an Item from the website is unavailable?

We attempt to replace unavailable items with similar ones that are readily available. As a warning, we include this note in every product description. 


How do we maintain our users' and recipients' security?

All payments are processed through third-party payment gateways, your personal information or payment data (credit card number, pin number, etc.) that you use to place the order remains secure and is not saved on this website or on the server.


How do we ensure a safe and timely gift delivery service?

We have high-end tracking technology, 24/7 customer support, and suppliers who offer high-quality products to ensure that the gift delivery procedure goes smoothly and successfully. 


Want to surprise sharp at 12 am?

We have the resources required to deliver gift packages to your loved ones exactly at 12 AM for a midnight surprise!

What if you cannot find the item you’re looking for?

You can receive personalized on-demand services by getting in touch with us at any moment and telling us what you want to buy that doesn't appear on our website. If the desired item is not listed on our website, we will attempt to collect it while taking all of your requirements into consideration.


What is a photo confirmation of successful gift delivery? When and how do you receive it?

After each successful delivery, we send an email with photos and other information to ensure that the gift delivery process was completed properly.


How can you provide a personalized wish message?

You will have the option to include a message while placing your order that will be included on the card or the cake depending on your preferences.


How do we take care of urgent or same-day gift delivery?

We provide an urgent or same-day gift delivery service which we complete within 4-6 hours from the order being placed. This service does not, however, apply to customized gift packages, for which we usually require 3-4 business days to set everything up.


How do we handle delivery during unavoidable situations?

We will make every effort to get in touch with you immediately to discuss a workable solution and set the earliest possible time to deliver the gift.


Where can you go to see photos and reviews of previously delivered gifts?

We have authentic reviews from satisfied customers on our homepage to help you make your decision faster, and you can also view all of the photographs of successful gift deliveries we have completed by navigating to Delivered Gifts in the website's footer. 


How do our delivery men serve you?

All of our end delivery operations are personally carried out and fully human-touched. Our delivery riders are thoroughly trained in appropriate behavior and empathy, and they are made aware of their role in delivering true happiness.


How can you select the date and time for gift delivery?

You will have the option to choose the time and date during order placement based on your interests.


Can you include a gift card?

Every gift package we deliver includes a complimentary gift card, and we make every effort to add your wish message to it in the most enticing way possible.


What are our return, refund & exchange policy?

Conditions for Refund Policy

To be eligible for any refund policy, the customer or recipient must notify us of any problem with any item or delivery service within 12 hours of delivery. The refund will be sent to the credit card or bank account that you used to complete the payment, and the recipient will not be the one to receive it. If we decline/cancel an order that you have paid for or if we are unable to deliver your order by the date you have specified, you will be given a full refund.

Conditions for Return & Exchange Policy

We do not take any responsibility for any change or exchange requests after the recipient has signed and received the gift. Also, we do not provide cash refunds for perishable or consumable items. However, you may exchange any non-perishable item within 15 days of purchase.

How do we manage address confirmation?

It is the customer's duty to provide the accurate recipient's address and contact information. However, we take it very seriously and will not deliver without a valid phone number of the recipient as it is the only means of communication for address confirmation in case of emergencies.